Service &
warranty

Is there a problem with your product, for example, transport damage or an incomplete delivery?
Then check the points below.

AN ITEM WAS DELIVERED DAMAGED OR DEFECTIVE

Report it to us on the same day of receipt by mail to contact@la-vanil.com, mentioning your order number and one or more photos where the damage is clearly visible. La Vanil responds within 2 working days or will contact you to discuss the complaint. We always provide a suitable solution.

I HAVE A COMPLAINT

At La Vanil, we value service. For us, service means that we like to deliver beautiful products and give our customers a pleasant experience. If something unexpectedly goes wrong? Let us know by mail to contact@la-vanil.com. Clearly describe what’s the issue, so we can find a suitable solution.

Didn’t find what you
were looking for?

Didn’t find what you
were looking for?